Suggestions and Complaints

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Your opinion matters and it’s for this reason we encourage frank and open discussion and feedback regarding just about everything we do. We’re keen for patients to let us know what you think, whether it’s positive or negative and also to make some suggestions. We take time to listen and understand so the way we see it, it’s by working in partnership that we can achieve the most advantageous outcomes for everyone involved.

If you have a complaint or concern about the service or care you have received from us, please let us know. We aim to sort problems out easily and as quickly as possible.

If you wish to make a formal complaint, please do so verbally or in writing to our Management Team. We will acknowledge your concerns within 3 working days and will undertake a thorough investigation in order to respond fully to the issues.